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RETURNS POLICY

100% money back on any products within 45 days of purchase (not including return shipping). If you are dissatisfied for any reason, you can return the product (opened or unopened) to: JAVA Skin Care, 1080 Kingstown Rd. Bldg 8 – Suite 13, South Kingstown, RI 02879, USA. We will refund the full purchase price — no questions asked! We would love to get your feedback however, so please send a note along with the product and let us know why you are dissatisfied.

Once your return is received, we will send you a Confirmation of Return Email to notify you that we have received your returned item and that your refund is being processed. 

* Gift cards are non-returnable items *

Late or missing refunds (if applicable):
Remember - It may take some time before your refund is officially posted to your account. Please follow these steps before contacting JAVA Skin Care.

  • Be sure to check your bank account.
  • Next, contact your credit card company, 
  • Next, contact your bank. There is often some processing time before a refund is posted.

If 14 days have passed since you received the Confirmation of Return Email from JAVA Skin Care,  and if you’ve followed each of the steps above and you still have not received your refund yet, please contact us at info@javaskincare.com.

Exchanges (if applicable)
We will replace items if they are damaged. Send your item, along with your contact info and reason for the return to: JAVA Skin Care, 1080 Kingstown Rd. Bldg 8 – Suite 13, South Kingstown, RI 02879, USA. Please indicate whether you wish to exchange the item or receive a refund (not including shipping).

Shipping
To return your product, you should mail your product to: JAVA Skin Care, 1080 Kingstown Rd. Bldg 8 – Suite 13, South Kingstown, RI 02879, USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Other FAQs
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item valued at over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

You may prefer to contact us before returning any items so that we can address your concerns and determine if there is a better option than a return.
Email us at: info@javaskincare.com.

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